Contact us: send feedback and see replies

Found a problem, have an idea, or a question about billing or your account? Tell us right on the site. Replies show up under My feedback, and we'll notify you on the site and by email.

Where to send feedback

• Send feedback in the Resources column at the bottom of every page;
• when signed in, your avatar (top right) → Send feedback;
• Still need help? → Send feedback at the end of every help article.

You don't need to sign in — just add an email address where we can reach you.

How to get help faster

1. Pick a topic: Problem, Idea, Billing, Account or Other. Not sure? As you type, we pick one for you, and you can change it.
2. Describe what happened: which page, what you did, what you saw, and what you expected.
3. Attach screenshots (when signed in): up to 3 images, 5 MB each, in PNG, JPG, WebP or GIF. Screenshots are also saved to your images.

While you write, These articles might help lists up to three related help articles. If they don't solve it, just send your message.

What we include

To help us look into it, we include the page path (without anything after ? in the address), your display language, browser and system, screen size, light or dark mode, whether you're on Pro, and your account ID if you're signed in. Tap See what we include in the form to see exactly what's sent.

We never collect passwords or cookies, or read anything else on the page.

Seeing replies

• Signed in: avatar → My feedback shows each ticket's status and the conversation, and you can reply there. New replies appear in the bell and are emailed to the address on your account.
• Sent without signing in: after sending, you get a link to your ticket; replies by email include it too. On the same device, My feedback also lists it.

Please reply on the website — we don't receive replies to notification emails.

Status

Status	Meaning
Received	We have it and haven't started yet
In progress	We're looking into it, or you added something new
Waiting for you	We replied — let us know if it's solved
Resolved	It's sorted
Closed	This ticket is finished; send new feedback if you still need help

Automatic replies

If a help article already answers your question, you may first get an automatic reply that links to it. If it solved the problem, tap Solved; if not, tap Still need help and it goes straight to a person. Billing, refunds and account security are always handled by a person.

Other ways to reach us

You can also email islaohu@gmail.com with what happened and the email on your account.