Add or change your email
Why every account needs an email, how to add one, and how to change it in settings. Each email can belong to only one account.
To keep accounts secure, every account needs an email address you use. It's how you:
- recover your account and reset your password;
- sign in with a code;
- get important notices, like orders and service changes.
Add your email
If your account doesn't have one yet, you'll see Add your email after signing in:
- Enter your email and click Send code.
- Enter the 6-digit code from the email (valid for 10 minutes) and click Verify.
- When you see Email verified, you're done.
Accounts that sign in with WeChat can then sign in to the same account with an email code too.
Change your email
Avatar menu (top right) → Settings, find your email, choose to change it, then enter and verify the new address.
Common issues
- This email is already linked to another account: each email can belong to only one account, so use a different one. If that other account is yours too, email us.
- The code never arrives: check your spam folder. Each address can receive a limited number of codes per day; if you hit it, try again tomorrow or use another address.
- Too many wrong attempts: request a new code and try again.